{"id":3410,"date":"2023-10-23T17:05:08","date_gmt":"2023-10-23T16:05:08","guid":{"rendered":"https:\/\/www.ferryisladelobos.com\/?page_id=3410"},"modified":"2026-08-21T09:43:40","modified_gmt":"2026-08-21T08:43:40","slug":"cancellations","status":"publish","type":"page","link":"https:\/\/www.ferryisladelobos.com\/en\/cancellations\/","title":{"rendered":"Cancellations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3410\" class=\"elementor elementor-3410 elementor-3408\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11ff2f3 elementor-reverse-mobile elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"11ff2f3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9618b6b\" data-id=\"9618b6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6da321d elementor-widget elementor-widget-heading\" data-id=\"6da321d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e64a6e3\" data-id=\"e64a6e3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd6eb06 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"bd6eb06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"515\" src=\"https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2024\/07\/headvisual_isladelobos_neu_1_mobile.jpg\" class=\"attachment-2048x2048 size-2048x2048 wp-image-9069\" alt=\"\" srcset=\"https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2024\/07\/headvisual_isladelobos_neu_1_mobile.jpg 768w, https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2024\/07\/headvisual_isladelobos_neu_1_mobile-300x201.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78030fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78030fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7feb11\" data-id=\"a7feb11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c217268 elementor-widget elementor-widget-text-editor\" data-id=\"c217268\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"legal-page\"><h3>CANCELLATION AND CHANGE POLICY<\/h3><p>Cancellations or changes to the date of the excursion must be requested by email, using the sender&#039;s email address from which the booking confirmation was sent.<\/p><ul><li><strong>Changes and cancellations more than 48 hours before the day of the excursion:<\/strong> a full or partial refund may be requested. In the event of voluntary cancellations, the customer will be responsible for any possible administrative or processing fees.<\/li><li><strong>Cancellations between 48 and 24 hours before the excursion:<\/strong> 75% of the total booking amount will be charged.<\/li><li><strong>Cancellations within 24 hours of the excursion:<\/strong> 100% of the total booking amount will be charged.<\/li><li><strong>Cancellations on the day of the excursion:<\/strong> 100% of the total booking amount will be charged.<\/li><\/ul><p>If weather conditions prevent the excursion from taking place, the customer will be entitled to a refund of the booking amount, with no further claim being admissible on these grounds.<\/p><p>We will always comply with any alerts or recommendations issued by the relevant maritime authorities.<\/p><p>Cloudy weather or rain alone will not be considered adverse weather conditions, provided that the maritime authorities have not issued any restrictions preventing the excursion from taking place.<\/p><h3>CANCELLATION POLICY FOR PRIVATE CHARTERS<\/h3><p>Cancellations or changes to the date of the excursion must be requested by email, using the sender&#039;s email address from which the booking confirmation was sent.<\/p><ul><li><strong>Cancellations made between 7 days and 48 hours before the scheduled excursion time:<\/strong> 50% of the total booking amount will be charged.<\/li><li><strong>Cancellations made less than 48 hours before the scheduled excursion time:<\/strong> 100% of the total booking amount will be charged.<\/li><li><strong>Cancellations made on the day of the excursion:<\/strong> 100% of the total booking amount will be charged.<\/li><\/ul><p>If weather conditions prevent the excursion from taking place, the customer will be entitled to a refund of the booking amount, with no further claim being admissible on these grounds.<\/p><p>We will always comply with any alerts or recommendations issued by the relevant maritime authorities.<\/p><p>Cloudy weather or rain alone will not be considered adverse weather conditions, provided that the maritime authorities have not issued any restrictions preventing the excursion from taking place.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8a893b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8a893b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b68ee1\" data-id=\"7b68ee1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-221f719 elementor-widget elementor-widget-template\" data-id=\"221f719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2502\" class=\"elementor elementor-2502 elementor-2382 elementor-2382\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-751cd500 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"751cd500\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76200eef\" data-id=\"76200eef\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-20653124 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20653124\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52807687\" data-id=\"52807687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29dbc52b e-transform elementor-widget elementor-widget-image\" data-id=\"29dbc52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-150,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"716\" src=\"https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2023\/10\/tickets-1024x917.png\" class=\"attachment-large size-large wp-image-1387\" alt=\"\" srcset=\"https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2023\/10\/tickets-1024x917.png 1024w, https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2023\/10\/tickets-300x269.png 300w, https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2023\/10\/tickets-768x688.png 768w, https:\/\/www.ferryisladelobos.com\/wp-content\/uploads\/2023\/10\/tickets.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5fbb3587\" data-id=\"5fbb3587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63655b1a elementor-widget elementor-widget-heading\" data-id=\"63655b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your tickets now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355c887a elementor-widget elementor-widget-text-editor\" data-id=\"355c887a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You love the sea and amazing nature? Then have an unforgettable trip to Lobos island <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b284ef elementor-widget elementor-widget-button\" data-id=\"b284ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.ferryisladelobos.com\/en\/tickets\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See tickets<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CANCELLATION AND CHANGE POLICY Cancellations or changes to the date of the excursion must be requested by email, using the sender&#039;s email address from which the booking confirmation was sent. Changes and cancellations more than 48 hours before the day of the excursion: a full or partial refund may be requested. In the event of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3410","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/pages\/3410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/comments?post=3410"}],"version-history":[{"count":2,"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/pages\/3410\/revisions"}],"predecessor-version":[{"id":10289,"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/pages\/3410\/revisions\/10289"}],"wp:attachment":[{"href":"https:\/\/www.ferryisladelobos.com\/en\/wp-json\/wp\/v2\/media?parent=3410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}